CANCELLATION POLICY

We here at Knead, understand that plans change and therefore you may need to cancel or reschedule your session.

  • You can reschedule or cancel your session up to two hours before your session, with no penalty.

  • If you cancel less than 2 hours before your scheduled session, we will charge you the full rate of the session you booked.

 

SCOPE OF PRACTICE

Knead-Me therapists are licensed and certified professionals and are held to the highest standards of the California Massage Therapy Council.  Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. 

 

Please keep in mind, Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision.   In conjunction Massage Therapists in the state of California are not approved to perform manual adjustments (chiropractic adjustments) of joint structures.

 

 

RESPECT AND BOUNDARIES

 

The Knead-Me Massage Therapists are hired because they have the highest level of integrity, professionalism and skill.   In return, we here at Knead, expect the same from our clients.  

 

Our therapists will gladly adjust pressure, temperature, music selection or volume, work longer on an area or move on at client request.  Please let us know your preferences so we can provide you with the best experience possible.

 

As our client, you may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.  During the session, the client will always be modestly draped.  Only the area being massaged will be undraped.  

 

Requests for no draping will NOT be accomodated in accordance with our own ethical guidelines and the policies enforced by California State via the California State Massage Therapy Council (CAMTC).

 

PROFESSIONAL BOUNDARIES

 

Requests for sexual activity will not be tolerated.  The treatment will be stopped, and the request will be viewed as solicitation and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled and the full service price will be charged.
 
The breast and genital area will not be massaged under any circumstances.  Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained.  We do not massage anyone under the age of 18 without signed parental consent and direct supervision.

EXISTING AND NEW MEDICAL CONDITIONS

 

If the client is under any medical treatment, post surgery for example, it is your responsibility to let the therapist know that you have permission from your doctor.  If massage is prescribed by your doctor,  please show your therapist the written permission your doctor has given you.